Refund policy

Return and Exchange Policy

At Mere, we want you to be happy with your order and have a smooth shopping experience. You can request a return or exchange within 14 days of receiving your order, subject to the conditions below.

1. Return and Exchange Conditions

  • Return or exchange requests must be made within 14 days of receiving the order.

  • The product must be unused and in its original condition.

  • All original tags, packaging, and accessories must be included.

  • Products that have been worn, washed, altered, or damaged after delivery are not eligible for return or exchange.

2. Cases Eligible for Return or Exchange

You can request a return or exchange in the following cases:

  • You received the wrong product.

  • The product has a clear manufacturing defect.

  • The product received is different from its description or specifications on the website.

  • You need to exchange the product for a different size.

3. How to Request a Return or Exchange

  1. Contact us through WhatsApp at 01107929581 or through Instagram messages

  2. Send your order number and clear photos of the product showing its condition.

  3. Our team will review your request within 1 to 3 business days.

  4. Once approved, we will arrange the pickup and either send the replacement or process the refund, depending on the request.

4. Important Notes

  • For exchanges due to a size change or personal preference, the customer will cover the shipping costs.

  • If the return or exchange is due to a mistake on our side or a confirmed manufacturing defect, Mere will cover the shipping costs.

  • Refunds will be processed after the returned product is received and inspected.

  • Products that do not meet the return conditions may be sent back to the customer.